Refunds & Cancellations Policy

Effective Date: 01-06-2025

1. Cancellation of Service & Subscriptions

Subscription Plans: You may cancel your RestoGenie subscription at any time by contacting Happy U Technology support at support@restogenie.com

Notice Period: Cancellations must be made at least 30 days before the next billing cycle to avoid charges for the upcoming period.

Post-Cancellation Access: Access to RestoGenie features continues until the current billing period ends. No refunds are issued for the unused remainder of the period.

2. Refunds on Subscription

No General Refunds: Since subscriptions are prepaid and services made available immediately, we do not provide refunds for partial or unused periods.

Exceptions: Refunds may be issued at our discretion for technical failures, billing errors, or if required by local consumer laws.

3. Integrated Purchase Refunds

If you purchased add-on services (e.g., one-time training sessions or modules) through integrated billing, Happy U Technology will process refunds as follows:

• Open the purchase record/order in the RestoGenie portal.
• Select Refund Sale.
• Choose Full or Partial Refund. For full refunds, specify whether to include tips/service fees.
• Follow on-screen prompts to confirm the amount.
• Refunds will be issued to the original payment method.

4. Non‑Integrated Payment Refunds

• Locate the transaction in your RestoGenie dashboard.
• Choose Refund Sale (full or partial).
• Enter refund details manually in the external payment system.
• Confirm the refund in RestoGenie to balance sales records.

5. Online Ordering Cancellations & Refunds

• The user may cancel pending orders via their customer portal or by contacting your restaurant.
• If the order is prepaid and not yet fulfilled, canceling will automatically trigger a refund to the customer’s payment method.
• Once an order is accepted and processed, no partial refunds are available, but a full refund may be issued at your discretion.

6. Partial vs. Full Refunds

• Full Refund: Returns the entire amount charged (including service fees/tips if applicable).
• Partial Refund: Allows credit only for specific items/services (e.g., unused training modules).

7. Timing & Processing

• Integrated refunds are processed immediately via the payment gateway.
• Non-integrated refunds must be processed and recorded within 5 business days.
• Customers may see the refund in 7–10 business days, depending on their bank.

8. No‑Show / Late Cancellation Fees

• Restaurants must define no-show or late cancellation rules and notify customers at booking.
• Fees are charged according to the restaurant’s policy via the payment gateway.

9. Support & Disputes

If you have questions about refunds or cancellations, or believe there’s an error:

📧 support@restogenie.com (Canada & Latin America)

We’ll investigate and respond within 2 business days.

Summary